Terms & Conditions

These Terms & Conditions (“Terms”) are a legal agreement between ShipScale Software Solutions Pvt Ltd (“ShipScale,” “we,” “us,” or “our”) and the individual or entity (“you” or “Customer”) accessing the auditowl.io website (the “Site”) or using AuditOwl, our database change-log service (the “Service”). By accessing the Site or using the Service, you agree to these Terms. If you do not agree, do not use the Site or the Service.

1. The Service

AuditOwl connects to a customer's PostgreSQL database as a read-only logical replication subscriber and captures row-level insert, update, and delete events from the write-ahead log, so that they can be searched, reviewed, and exported. AuditOwl is currently offered on an early-access / design-partner basis, and the Service, its features, and its pricing may change as it develops. Specific commercial terms, service levels, or data processing terms agreed separately in an order form or written agreement with a Customer will control over any conflicting provision in these Terms.

2. Eligibility and accounts

You must be able to form a binding contract to use the Service, and if you use it on behalf of an organization, you represent that you have authority to bind that organization to these Terms. You are responsible for maintaining the confidentiality of any account credentials and for all activity under your account.

3. Customer Data

As between the parties, Customer retains all rights, title, and interest in the data ingested from its database, including the underlying rows and the change events derived from them (“Customer Data”). Customer grants us a limited right to access, store, and process Customer Data solely to provide, secure, and support the Service. We act as a processor (or service provider) with respect to any personal data contained in Customer Data, and Customer remains the controller of that data, as described in our Privacy Policy. Customer is responsible for having the necessary rights and permissions to have us process its data as contemplated by these Terms.

4. Acceptable use

You agree not to: (a) use the Service to store or process data you do not have the right to share; (b) attempt to access another customer's data or systems; (c) reverse engineer, decompile, or attempt to extract the source code of the Service, except as permitted by law; (d) interfere with or disrupt the integrity or performance of the Service; or (e) use the Service in violation of applicable law.

5. Fees

During the early-access period, access may be provided free of charge or under pilot terms agreed directly with a design partner. Any ongoing paid subscription, its price, and its billing terms will be set out in an order form, invoice, or written agreement, which will govern in place of this section.

6. Intellectual property

We and our licensors retain all right, title, and interest in and to the Site, the Service, and all related software, technology, and trademarks, excluding Customer Data. Nothing in these Terms transfers any ownership rights to you except the limited right to use the Service as set out here. If you provide feedback or suggestions about the Service, you grant us the right to use them without restriction or obligation to you.

7. Confidentiality

Each party may have access to non-public information of the other party in connection with the Service. Each party agrees to use the other's confidential information only as needed to perform under these Terms, and to protect it with the same degree of care it uses for its own confidential information of similar nature, but no less than reasonable care.

8. Disclaimer of warranties

The Site and the Service are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or fully accurate, particularly during the early-access period.

9. Limitation of liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Site or the Service. Our total aggregate liability arising out of or related to these Terms or the Service will not exceed the amount you paid us for the Service in the twelve (12) months preceding the event giving rise to the claim, or, if you have paid nothing, one hundred U.S. dollars (or the equivalent in Indian rupees). Nothing in these Terms limits or excludes either party's liability for fraud, gross negligence, willful misconduct, or any other liability that cannot be limited or excluded under applicable law.

10. Indemnification

You agree to defend, indemnify, and hold harmless us and our officers, directors, and employees from any claims, damages, or expenses (including reasonable legal fees) arising from your use of the Service in violation of these Terms or applicable law, or from Customer Data you submit to the Service.

11. Term and termination

These Terms remain in effect while you use the Site or the Service. We may suspend or terminate access to the Service for a breach of these Terms, or upon reasonable notice for early-access participants as the Service evolves. Upon termination, your right to use the Service ends, and we will delete or return Customer Data as described in our Privacy Policy or as otherwise agreed in writing.

12. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will update the “Last updated” date above and, where appropriate, provide additional notice. Continued use of the Site or Service after changes take effect constitutes acceptance of the revised Terms.

13. General

Entire agreement. These Terms, together with our Privacy Policy and any order form or written agreement signed by both parties, constitute the entire agreement between you and us regarding the Site and Service, and supersede any prior agreements on the subject.

Severability. If any provision of these Terms is held unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full effect.

Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets, or to an affiliate.

Waiver. Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.

Force majeure. Neither party will be liable for delay or failure to perform an obligation under these Terms (other than payment obligations) due to causes beyond its reasonable control, such as natural disasters, internet or utility failures, or government action.

Notices. We may give notice to you via the email address or account contact associated with your use of the Service, or by posting on the Site. You may give notice to us at legal@auditowl.io.

14. Governing law

These Terms are governed by the laws of India, without regard to its conflict-of-law principles, and any dispute arising out of or relating to these Terms or the Service will be subject to the exclusive jurisdiction of the competent courts of India.

15. Contact us

Questions about these Terms can be sent to legal@auditowl.io.